Customer Service – Returns and Refunds
We hope you are fully satisfied with your purchase. However, if an item does not meet your expectations, you may request a return through our online return system. All return requests must follow the procedures described in this section.
For more detailed terms, please refer to the general conditions of sale under the applicable right of withdrawal policy.
Return Conditions
Returned items must be in original condition: unused, unworn, and suitable for resale. Products should be returned with all original packaging and components intact.
For hygiene and safety reasons, certain categories such as hosiery, swimwear, or similar intimate apparel must only be tried on in a hygienic manner. Items that show signs of use inconsistent with reasonable inspection may not be accepted for return.
How to Start a Return
To initiate a return, customers must complete the return request through their account or order management page on suitabletights.com.
Once the request is submitted, the system will generate the necessary return instructions and documentation for the shipment of items.
Please ensure that each return request corresponds to a single order to ensure proper processing.
Preparing Your Return
After your return request is approved:
- Carefully package the items you wish to return.
- Include all original components related to the product.
- Attach the provided return documentation to the parcel.
- Follow the instructions displayed in your return confirmation.
Items from different orders should not be combined in a single parcel unless explicitly instructed.
Return Methods
Depending on the available return options shown during the return process on suitabletights.com, you may be asked to send the items back using the designated return method.
All returns must follow the instructions provided at the time the return is authorized.
Refund Processing
Once the returned items are received and inspected, a refund will be issued according to the original payment method used for the order.
Refunds are only processed after the returned goods have been verified to meet the return conditions. In some cases, partial returns may result in adjusted refund amounts based on the items returned.
If an order was purchased using alternative payment methods such as installment services or gift-based credits, the refund will be handled in accordance with the rules of the original payment provider.
Exchanges
Direct exchanges are not generally processed through the return system. If you wish to change an item, you should return the original product and place a new order via suitabletights.com.
Non-Returnable Situations
Returns may not be accepted if:
- Items are not in their original condition
- Products show signs of wear or use beyond reasonable inspection
- Return instructions were not followed correctly
- The return request does not match the original order details
Order Tracking and Assistance
Customers can track return status and order details by accessing their account on suitabletights.com. All updates related to returns will be visible through the order management interface.
For any issues related to returns, customers should refer to the help section within the website’s customer service portal.